1. Agreement

(a) By participating in Pre-Loved by The Find Studio as either a Seller or a Buyer, you agree to the following terms and conditions. These terms outline the responsibilities and obligations of both Sellers and Buyers, and they apply from the moment you engage in any transaction through Pre-Loved by The Find Studio.

For Sellers

1. Item Eligibility 

(a) Sellers agree that all items submitted for consignment must be authentic, high-quality luxury items. Eligible items include RTW, handbags, shoes, small leather goods, and accessories, and they must be in very good, excellent, or pristine condition. We reserve the right to reject any items that do not meet these standards.

(b) Item condition guide:

(i) New — brand new, with tags and in perfect condition

(ii) Pristine — as new, in perfect condition, but without tags

(iii) Very Good — gently used, with minimal signs of wear

(iv) Pre-Loved — visible signs of wear from frequent use

(v) Vintage — an archival piece that may show signs of wear due to age.

2. Authenticity

(a) All consigned items are subject to an authentication process. We partner with trusted professionals, including Luxury Authentication Australia and Entrupy, to ensure every item is authentic. Sellers will be responsible for authentication fees if original documentation is not provided:

(i) Standard items — $40 AUD

(ii) Chanel items — $50 AUD

(iii) Hermès items — $40 AUD

3. Pricing and Commission 

(a) Pricing for consigned items will be determined through market research, considering the brand, condition, and resale value. The following commission structure applies to items consigned through Pre-Loved by The Find Studio:

(i) 30% commission for items valued under $1,000 AUD.

(ii) 20% commission for items valued over $1,000 AUD.

(iii) 15% commission if the piece was originally sourced by The Find Studio, with the seller being the original buyer.

(b) All prices and commissions will be discussed and agreed upon before the items are listed for sale.

4. Consignment Period

(a) The standard consignment period is 6 weeks. If an item remains unsold after this period, Sellers will be notified, and the item will be returned at the Seller’s expense unless otherwise agreed. Sellers may choose to extend the consignment period upon mutual agreement.

5. Payment

(a) Payment to Sellers will be made via bank transfer after their item has been sold and received by the Buyer. Payments will be issued 14 after the Buyer confirms receipt of the item. The agreed commission will be deducted from the final sale amount before payment is processed.

6. Seller Responsibilities

(a) Sellers must ensure that all items are accurately described and cleaned before consignment. Any discrepancies between the item’s description and its actual condition may result in the item being excluded from the consignment or returned to the Seller.

For Buyers

By placing an order through Pre-Loved by The Find Studio, you acknowledge and agree to these Terms and Conditions. Your order constitutes acceptance of the terms, including but not limited to the policies regarding item authenticity, return and refund conditions, shipping, and liability. You are responsible for reviewing the full Terms and Conditions before finalising your purchase.

1. Authenticity

(a) All items sold through Pre-Loved by The Find Studio are guaranteed to be authentic. We work with expert authentication partners, including Luxury Authentication Australia and Entrupy to verify the authenticity of every item listed. If a Buyer has concerns about the authenticity of a purchased item, they must notify us within 48 hours of receiving the item. We will investigate the issue and, if necessary, provide a refund or return the item to the Seller.

2. Item Condition

(a) Buyers acknowledge that all items sold through Pre-Loved by The Find Studio are pre-owned. While we ensure items are in very good, excellent, or pristine condition, some signs of previous wear may be present. Each item is carefully inspected, and its condition is described to the best of our ability. Buyers are encouraged to thoroughly review the item description and condition before purchasing.

3. Returns and Refunds

(a) All sales made through Pre-Loved by The Find Studio are final. Returns and refunds are only accepted if an item is misrepresented or fails the authenticity check. If an issue arises, Buyers must contact us within 48 hours of receiving the item to request a return or refund. We do not offer returns for reasons related to the item’s condition unless it differs significantly from the description provided.

4. Payment and Shipping

(a) Buyers must complete payment at the time of purchase. Once payment is received, the item will be dispatched within 5 business days. A tracking number will be provided to the Buyer to follow the shipment. Pre-Loved by The Find Studio is not responsible for any delays caused by the shipping carrier.

(b) Pre-Loved by The Find Studio is not liable for any damage incurred during shipping. If an item arrives damaged, the Buyer must notify us within 24 hours of delivery and provide photographic evidence of the damage. We will work with the shipping carrier to resolve the issue, but responsibility for claims rests with the Buyer once the item has been dispatched.

5. Liability

(a) Notwithstanding anything to the contrary, The Find Studio hereby disclaims, and is released from, all liability and claims relating to the Services and Items, including any defects or flaws in the Items, any delays in supplying the Services or Items, any damage to the Items outside of the control of The Find Studio (including during postage) and/or relating to your use of the Items.

(b) To the fullest extent permitted by law, The Find Studio excludes all warranties, guarantees or conditions, whether statutory, express, implied, collateral or otherwise, relating to the Services and the Items. In the event that The Find Studio is satisfied that any loss or damage is justified as its fault, its liability shall be limited to the value of the relevant Order. In no circumstances shall The Find Studio or its Related Entities or Associates be liable to you, or anyone claiming under or through you, for consequential or punitive losses or damages, howsoever caused, arising in relation to these Terms, the Services or the Items. 

(c) You hereby release and indemnify The Find Studio (and its Related Entities and Associates), and keep The Find Studio released and indemnified, from and against all claims, demands, losses, damages, proceedings, compensation, costs, charges, expenses and liabilities relating to any breach of these Terms, or the warranties in these Terms, by you or your representatives or agents.

6. Assignment

(a) You agree and acknowledge that The Find Studio may, in its absolute discretion and without notice to you, undertake an assignment, novation, merger or acquisition to or with a third party in relation to all or any of its rights, interests, obligations and/or liabilities in these Terms.

(b) You must not undertake an assignment, novation, merger or acquisition to or with a third party in relation to all or any of your rights, interests, obligations and/or liabilities in these Terms without The Find Studio’s prior written consent.

7. Notices

(a) Any notice to be given to any of Party will be served by post, hand or email (to the email address usually used by each Party in the course of communicating with the other party).

(b) Unless otherwise specified in the Agreement, all notices, Orders, demands, and other communications (other than routine operational or billing communications) required or permitted hereunder shall be in writing and shall be deemed to have been received by a Party:

(i) when actually received in the case of hand delivery against a signed receipt;

(ii) two (2) business days after being given to a reputable overnight courier with a reliable system for tracking delivery;

(iii) upon receipt, when mailed by Australia Post, registered or certified mail, return receipt requested, postage prepaid; or

(iv) one (1) business day after transmission by electronic mail. 

8. General Provisions

(a) These Terms represents the entire agreement between the Parties and supersede all other agreements, arrangements and representations made between the Parties relating to the same subject matter. These Terms shall prevail in the event of, and to the extent of, any inconsistency between them and an applicable Order or any other statement by The Find Studio, unless otherwise expressly stated by The Find Studio.

(b) An amendment or variation to these Terms must be agreed in writing (including email) by the Parties. 

(c) These Terms create the relationship of a contractor and not one of an employee, partner or legal representative.

(d) In the event that the Parties are in disagreement as to the interpretation or application of a provision of these Terms, you hereby agree and acknowledge that The Find Studio’s interpretation shall apply.

(e) Any failure, delay or partial exercise of The Find Studio’s rights under these Terms does not constitute a waiver of that right, unless the waiver is expressly waived in writing and signed by The Find Studio.

(f) These Terms are governed by the law in force in New South Wales. Each Party submits to the non-exclusive jurisdiction of the courts of New South Wales.

(g) The Find Studio shall not be in default of these Terms due to any failure or delay in the performance of any obligations if that failure or delay is due to any cause which is beyond its reasonable control and furthermore is not due to that its fault or negligence, which causes shall include, without limitation: storms, floods, other acts of nature, fires, explosions, epidemics, pandemics, riots, war or civil disturbance, strikes or other labour unrests, embargoes and other governmental actions or regulations that would prohibit The Find Studio from performing any aspects of the obligations set out in these Terms.

(h) Time is of the essence in these Terms unless it is agreed to otherwise by the Parties.

(i) The rights, powers, authorities, discretions and remedies under these Terms are cumulative and do not exclude any other right, power, authority, discretion or remedy.

(j) If any part of these Terms is invalid, illegal, unlawful or otherwise incapable of enforcement then that part will be deemed severed from these Terms and all remaining parts of these Terms will remain in full force.

9. Interpretation

 In these Terms, unless otherwise specified:

(a) a reference to the singular includes the plural and vice versa;

(b) a reference to a person includes a natural person, a company or other entities recognised by law;

(c) a reference to any of the Parties by their defined terms includes that Party’s executors, administrators or permitted assigns or, being a company, its successors or permitted assigns;

(d) a reference to any legislation, statute, ordinance code or other law includes regulations and other instructions under it and consolidations, modifications, amendments, re-enactments or replacements of it; 

(e) a reference to any governmental or other body includes any statutory body which replaces, succeeds to the relevant power and functions of, or which serves substantially the same purposes or objects as such body;

(f) a reference to a time is to that time in Sydney, Australia;

(g) a reference to writing includes electronic communication; 

(h) an obligation, representation or warranty on the part of two or more persons binds them jointly and severally;

(i) an obligation, representation or warranty in favour of two or more persons is to be construed for the benefit of them jointly and severally;

(j) use of the word ‘including’ or any similar expressions are not words of limitation;

(k) any reference to you in these Terms includes your representatives, agents, directors, employees and contractors, where the context permits (as determined by The Find Studio);

(l) any reference to The Find Studio’s consent, satisfaction or discretion may be withheld or exercised in its absolute discretion;

(m) if the time for something to be done or to happen is the 29th, 30th or 31st day of a month, and that day does not exist, the time is instead the next day; and

(n) if the time for something to be done or to happen is a day that is not a business day, the time is extended to the next business day.